Avalon Rooter

No Stress, No Fuss – Just Concierge Service

April 29, 2024

No Stress Or Fuss – Just Concierge-Level Service

Say Goodbye To Grumpy Plumbers And
Instead, Say Hello To Avalon Rooter

Before you hire a plumber, be aware that some homeowners who call a plumbing service for help have learned to expect the arrival of a grumpy or unfriendly representative. This tradesperson often does good work, but their service leaves a lot to be desired.

Whatever the reason behind their behavior, it affects their ability to offer good service. You simply can’t satisfy a client if you don’t communicate with them. You won’t know what they want, what they need, or what concerns them.

This is never the case with Avalon Rooter. Instead, we pride ourselves on our exceptional interaction skills and our ability to offer 5-star concierge-level service to customers.

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Service Begins With Communication

Precision plumbing service starts with great communication. We take great pride in our ability to exchange important information with clients. For example, we do the following:

  • Practice active listening
  • Welcome your questions
  • Encourage your input and comments
  • Keep you in the loop at every stage of the project
  • Pay attention to both verbal and non-verbal messaging (body language)

This ensures you always know what we know – and when we know it. You never have to wonder how a project is progressing, and we encourage your feedback and questions.

Our active listening skills are exceptional. This means we listen to learn, not simply respond. We use these skills during the initial consultation to determine exactly what you want of us, and this helps us fix your issues on the first try.

In addition to communication, we take the following steps to offer customer care that’s way above par.

On-The-Nose Arrivals

Our plumbing service technicians are extraordinarily punctual. If we schedule work or make an appointment with you, our team will arrive on time and ready to begin. If not, you can expect that we’ll give you an advance warning explaining why.

Why is this so important to us?

Because an appointment is a promise, and failure to arrive on schedule is a broken promise. A broken promise undercuts our reliability and your satisfaction, so we avoid those if at all possible.

Absolute Professionalism

To us, professionalism is a way to treat our clients with respect. We insist that our plumbers and technicians dress neatly, appear well-groomed, and follow accepted rules of professionalism. Their uniforms are clean, pressed, and bear our logo and their names.

They drive vehicles with the company logo, so you know they work for us. Trucks and equipment are clean, well-maintained, and in good working order.

Each crew member treats clients with courtesy and respect. They say “Please” and “Thank you” and refer to homeowners as “Sir” or “Ma’am.”

They also treat your home with respect. While moving equipment, they take care to protect walls, floors, doorways, and stairs from damage. We won’t leave dents or dings on your property or on your fixtures.

No High-Pressure Sales Tactics

When our representative gives you our quote, they’ll never use high-pressure sales techniques or pricing games. The last thing you want when you need plumbing service is to play mind games with a tricky salesman.

So we don’t permit that.

Instead, we instruct our rep to simply give you all the information you need to decide. They’ll walk you through our process, explain exactly what the quote covers, and present you with a fair number.

Then, they’ll give you the time and space you need to decide if you want to move forward. They won’t tell you we’re offering a special, limited-time price or try to sell you services you don’t need. They won’t offer available-only-today freebies to convince you to choose our plumbing service.

With us, there are no mind games or pushy salespeople. Ever.

So, if you need plumbing service, choose a company that offers concierge-level customer care. Contact Avalon Rooter in the East Bay area to request a free quote today.