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Avalon Rooter

Our Five-Star Service Is Exactly What You Deserve

April 12, 2024
Identity

Our Five-Star Service Delivers
Exactly What You Deserve

We Go Above And Beyond
Your Traditional Plumbers


We get it. You’re looking for a better East Bay plumbing and sewer service experience.

We understand the reputation plumbers have.

They’re late, sloppy, unprofessional, and they leave a mess. That’s a tough pill to swallow for most homeowners.

At Avalon Rooter, we’re striving to rebuild the reputation of the plumbing and sewer services industry one home at a time.

With our Five-Star Service, we’re setting a standard for how you and your home are treated.

The aspects of our Five-Star Service include:

  • No Sales Pressure
  • Professionalism
  • Communication
  • Punctuality
  • Cleanup

By focusing on these specific features of our service, we can offer you the experience you deserve.


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High-Pressure Sales Tactics Are a No-Go

You’ve felt the uncomfortableness of trying to deal with a pushy salesperson. You also know the awkwardness and, quite frankly, the annoyance of someone trying to sell you something you don’t want or need.

It’s probably even worse with rooter services.

Sewer or plumbing issues are already bad enough without someone piling on trying to make an extra buck.

You don’t have to worry about that with Avalon Rooter. Our recommendations for service are precise and based on what your home needs to be up and running again efficiently.

We’re not in the business of wasting your time or money.

We offer practical solutions for your rooter problems.

That’s why this is one of the pillars of our Five-Star service. No pressure from us means you can make the right decisions for your home without the confusion or hassle brought on by unwanted sales tactics.


Our Professionalism Shines Through

You know what unprofessional looks like when you see it. It’s off-putting, and it makes you question the contractor’s skill. Not to mention, it makes you worried about the results you will get.

This is why our commitment to professionalism is crucial to our service.

We hire professionals. They’re not paid on commission. Our technicians have one goal: solving your plumbing or sewer problem.

Our professionalism permeates our entire operation, from how thorough our inspections are to how we clean up once we’re finished. We don’t even recommend patch-job repairs. Short-term solutions to long-term problems don’t usually work out well for homeowners.

Professionalism is a must.


Clear Communication

Unfortunately, miscommunication is another brutal sales technique. Double-talk and lack of clearly explaining things can keep you in the dark about what you actually need. That can lead to paying for things you wouldn’t have otherwise.

It’s a tacky, slimy practice, and we don’t condone it.

With Avalon Rooter, you’ll receive clear, comprehensive communication. Any recommendations for service will be fully explained. You’ll understand everything going on and the plan to resolve the issue.

We also keep open lines of communication. You’ll never feel out of the loop or like we’re hiding from you.

Again, this is the type of service you deserve, and with Avalon Rooter, it’s what you’ll get.


Being Punctual Should Be Expected

Punctuality should be a no-brainer for any professional service; being late isn’t good customer service.

You’re a busy person and have things going on. The last thing you needed was a plumbing problem. Taking time out of your schedule or time off from work to have a problem fixed just for the contractor to show up late just makes it worse.

We’re serious about punctuality.

We show up when we say we will.

And in the unforeseen circumstances where we would be delayed, you will know immediately.

Communication.

It all comes together to provide you with the best customer experience offered in the industry.


An Impressive Cleanup

Last but not least is cleanup.

Who does a job and leaves a mess when they’re finished?

Not Avalon Rooter.

Our technicians understand that the job isn’t finished until they’ve taken care of the areas they’ve worked in.

We do everything we can to leave your home in the same state it was when we arrived.

Cleaning up after rooter services is our job, and we do it.

All in all, these five tenets make up our Five-Star service. It provides you with the customer service that you might have been missing. It’s also part of what keeps our name in mind when homeowners in the East Bay need plumbing or sewer services.

So the next time you need a rooter service, call the company that will treat you right—Contact Avalon Rooter to schedule a free quote.